Skill / Will Matrix

Breadcrumb Abstract Shape
Breadcrumb Abstract Shape
Breadcrumb Abstract Shape

Use this matrix to identify where people need direction, coaching, motivation, or delegation based on skill and willingness.

HIGH SKILL

Excite / Motivate

Delegate / Empower

LOW SKILL

Direct / Manage

LOW WILL

Guide / Coach

HIGH WILL

How to run it

  • Identify the key roles or people required for delivery.
  • Assess each person for skill (capability) and will (motivation / energy).
  • Agree the right leadership response: direct, coach, motivate, or delegate.

Success factor

Do not confuse low will with personality when the real issue may be unclear expectations, poor incentives, or workload.

Output

A clearer support decision for each person: direct, coach, motivate or delegate.

Digital Knowledge Co courses use tools like this to turn people challenges into clearer decisions – supported by practical guidance and reusable resources.

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